Privacy Policy

Our online store welcomes you and informs you that below you will find the terms and conditions governing your use of this store and all the legal consequences that result from your use of the store"s services. By using the store, whether as a consumer of a service, a product from the store, or otherwise, this constitutes agreement and acceptance from you, and you are fully eligible legally, religiously, and legally for all the materials and provisions of this agreement. It is a confirmation of your commitment to its regulations and what is mentioned therein. This agreement applies to all types of transactions between the consumer and the store. This agreement is valid and effective as soon as you agree to it and start registering with the store under Article 10 of the Saudi Electronic Transactions System.

Definitions:
The above preamble is an integral part of this agreement. Below, you will find the meanings and definitions of the key phrases used in this agreement:
- "The Store": This definition includes all forms of the store, whether it is an electronic application, a website, or a physical store.
- "The Consumer": The person who engages in electronic commerce to obtain products or services provided by the store through its electronic platform.
- "The Agreement": This term refers to the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.

Consumer Eligibility:
The consumer acknowledges that they have the legal eligibility, both religiously and legally, to deal with the store or that they are at least eighteen years old. The consumer agrees that in the event of a violation of this article, they will bear the consequences of this violation towards third parties.

Accounts and Registration Obligations:
Upon applying for membership in this store as a user, you are obligated to disclose specific information and choose a username and a confidential password for use when accessing the store"s services. By doing so, you agree to the following:
- You are responsible for maintaining the confidentiality of your account information and password, and you agree to immediately notify this store of any unauthorized use of your account information or any other breach of your confidential information.
- The store will not be responsible for any direct or indirect loss incurred by you as a result of the disclosure of your consumer name or login credentials.
- You commit to using your account or membership with the store yourself, and you are fully responsible for it. If someone else uses it on your behalf, it is considered that you have authorized them to use the store on your behalf.
- When using the store, you agree to do so seriously and credibly.
- You are committed to providing truthful, accurate, up-to-date, complete, and legal information about yourself as required during registration with the store and to update your information when it changes or when necessary.
- Our store is committed to treating your personal information and contact details with complete confidentiality.
- If it becomes apparent that you have provided untrue, inaccurate, outdated, incomplete, illegal, or non-compliant information, as stated in the terms of use, the store reserves the right to suspend, freeze, or cancel your membership, store, and account on the platform, without infringing on the store"s other rights and legitimate means of recovering its rights and protecting other consumers.

Failure to comply with any of the above may result in the store"s management suspending or canceling your store or membership or blocking your access to the store"s services.

Electronic Communications and Official Communication Channels: + Handling Complaints (Customer Service)
1. Both parties to this agreement agree that communication is done through the registered contact number or email on the platform.
2. The consumer agrees that all agreements, announcements, data, and other communications provided electronically are equivalent to written communications and are valid in meeting regulatory and legal requirements.
3. The consumer agrees to the possibility of being contacted and informed about any provisions related to this agreement or related to dealing with them through the store"s management by broadcasting general messages to all consumers or to specific users of the store.

Complaints Reception and Processing Policy:

Complaint Reception:
We care about the satisfaction of our customers and are committed to providing high-quality service. If you encounter any problem or have a complaint, please inform us immediately.

Complaint Processing Procedure:
1. Submitting the Complaint: Customers can submit their complaints via email to the address [[email protected]] or by contacting the number [9660508172222]. Details of the complaint should be clearly specified.
2. Verification and Assessment: We verify and carefully assess the complaint. The impact of the complaint on the provided service is determined.
3. Prompt Response: We commit to providing a response to the customer as soon as we receive the complaint. The customer will be informed of the actions to be taken and the expected duration of processing the complaint.
4. Complaint Resolution: We take the necessary actions to resolve the issue and ensure that it does not recur in the future.
5. Regular Communication: We commit to regularly communicating with the customer to update them on the progress of complaint processing until it is resolved.

Expected Complaint Processing Time:
We strive to resolve complaints as quickly as possible. Within 48 hours, we will contact the customer to confirm the receipt of the complaint. However, the expected processing time may vary depending on the size and complexity of the complaint. The customer will be informed of the expected duration upon receiving the complaint.

Contact Information:
- Email: [[email protected]]
- Phone: [9660508172222]

We appreciate your understanding and are committed to providing a positive and efficient customer service experience.

Modifications to the Terms of Use and Fees:
- If any provision or clause in this agreement is canceled or if any provision or clause in this agreement is no longer valid, it does not invalidate the validity of the remaining provisions, clauses, rules, and terms mentioned in this agreement, and they remain in effect until further notice from the store"s management.
- This agreement, which is amended from time to time as needed, constitutes the mechanism of work, understanding, and agreement between the consumer and the store.
- The store may impose fees on some consumers, depending on the offers, products, or services they request, or due to any fees or taxes imposed by the state on the nature of the product or service.
- The store reserves the right to add, increase, decrease, or discount any fees or expenses under the terms and conditions of the Terms of Use, on any of the consumers, for any reason.

Payment and Settlement Services at the Store:
- The store, through its partners, provides a payment and settlement system in the store that can be done entirely online through the payment options available on the store or through any payment method provided by the store from time to time.
- The store is committed to determining the price of the service or product offered in its store based on the market value.
- The store is committed to providing invoices and receipts for all amounts and profits generated in its store and to provide the consumer with a purchase invoice for the service or product.

Store Responsibility:
1. The store is committed to conducting its business through this electronic platform legally and in accordance with the regulations applicable in the Kingdom of Saudi Arabia and in accordance with the provisions of this agreement.
2. The store is not liable for any claims arising from errors or negligence, whether directly or indirectly, by the consumer or by a third party, such as shipping companies.
3. (Zahr Store) and its employees, owners, and representatives commit that the product or service is sound, legal, and authorized according to the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.

Collection of Personal Information:
What information do we collect?
We collect information that you enter when registering on our site, when placing an order, subscribing to our monthly newsletters, responding to a survey, or filling out a form.

When registering on our store or ordering from it, you may be asked to provide the following information:
- Name
- Email
- Mailing Address
- Phone Number
- You can still visit our store without registering.

How do we use your information?
Any information we collect from you may be used in one of the following ways:

- Customizing your personal experience: Your information helps us understand your individual needs and meet them.
- Improving customer service: Your information helps us respond more effectively to customer service requests and support needs.
- For financial transactions: We will not sell, trade, or transfer your information, whether private or public, to any other company for any reason without your consent, except for the purpose of delivering the purchased product or service.
- For sending periodic emails: We use the email address you provide when placing an order from our store to send information and updates related to your order, as well as messages containing company news and updates related to products or service information.

How do we protect your information?
- We apply various protection measures to ensure the security of personal information when you place an order, enter, or access your personal information.
- We use secure servers and use Secure Socket Layer (SSL) protocol technology to transmit all sensitive information and credit card information, which is then encrypted in our payment gateway database. Only those who have the authority and rights to access this database in the system can access it to maintain the confidentiality of the information.
- After completing the transaction, your private information (credit cards, social security numbers, financials) will not be stored, sold, shared, or rented to any third party.
- Credit card details/debit card details and personal identification information will not be stored, sold, shared, or rented to any third party.

Access Restriction or Membership:
The store may suspend or cancel the consumer"s membership, restrict access to the consumer to the platform"s services at any time, and without notice or specification.

Freedom to Close the Account:
We appreciate your preferences and care about your comfort as our customers. Therefore, we are pleased to provide you with the free right to close your account at any time without complications.

How to Close the Account:
1. Log in to your account through [our website/our application].
2. Go to the "Account Settings" or "Account Management" section.
3. Choose the option "Close Account" and follow the required steps.

What if you need assistance:
If you encounter any difficulty or need assistance while closing your account, please contact the customer service team at [9660508172222] or via email at [[email protected]].

General Terms:
- If any provision or clause in this agreement is canceled or if any provision or clause in this agreement is no longer valid, it does not invalidate the validity of the remaining provisions, clauses, rules, and terms mentioned in this agreement, and they remain in effect until further notice from the store"s management.
- This agreement, which is amended from time to time as needed, constitutes the mechanism of work, understanding, agreement, and contracting between the store and the consumer. Both parties to this agreement agree that the Arabic language is the language used in interpreting the provisions of this agreement or when translating it into another language.
- All prices displayed for services or products in the store may change from time to time.
- Promotional or marketing offers that the store may offer are temporary, and the store has the right to modify or discontinue these promotional or marketing offers at any time. Both parties to this agreement commit to deal with each other in a manner that does not contradict the legal rules and regulations related to the nature of the interaction between the store and the consumer.
- This Terms of Use agreement will not be terminated except by a decision issued by the store"s management.